MCDST - Microsoft Certified Desktop Support Technician Study Guide - CD-ROM

MCDST: Microsoft Certified Desktop Support Technician Study Guide  -  CD-ROM







Title of ebook: MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272

ISBN: 9780782151077

Publisher: Sybex







CD-ROM/DVD and other supplementary materials are included as part of eBook file.



Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.



This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides:



* In-depth coverage of all exam topics

* Practical information on supporting users and troubleshooting applications

* Hundreds of challenging review questions

* Leading-edge exam preparation software, including a test engine and electronic flashcards



Authoritative coverage of all exam objectives, including:



Exam 70-271:

* Installing a Windows Desktop Operating System

* Managing and Troubleshooting Access to Resources

* Configuring and Troubleshooting Hardware Devices and Drivers

* Configuring and Troubleshooting the Desktop and User Environments

* Troubleshooting Network Protocols and Services



Exam 70-272:

* Configuring and Troubleshooting Applications

* Resolving Issues Related to Usability

* Resolving Issues Related to Application Customization

* Configuring and Troubleshooting Connectivity for Applications

* Configuring Application Security



The products on this CD have been tested on and are compatible with Windows 98, Windows NT 4.x Workstation, Windows 2000 Professional, Windows XP Home Edition, and Windows Server 2003. To use the included study materials, you should make sure your monitor has a resolution of 1024x768 or higher.



This CD includes a Director-created interface, which makes it easy for you to install and download the programs you want from the CD. The interface starts automatically and runs completely from the CD.



If you'd rather install or run the programs without using the CD interface, or if the interface isn't working for you, please read the installation instructions for each product listed in this Readme, and proceed to install directly from the root of the CD.





Note: Some products on this CD may not be compatible with all user operating systems; please note any system requirements mentioned in this Readme file.